1. General Policy
We are committed to offering exceptional service and value to our subscribers. However, we acknowledge that certain situations may warrant a refund. Please review our refund policy thoroughly before making a purchase
2. Subscription Payments
- All subscription payments are billed in advance on a recurring basis (monthly/yearly, as per your plan).
- You are responsible for cancelling your subscription before the next billing cycle to avoid automatic charges.
3. Refund Eligibility
Refunds may be granted under the following conditions:
- First-Time Subscriptions: If you are unsatisfied with our service, you may request a refund within 3 days of your initial purchase.
- Billing Errors: If you were charged incorrectly due to a system error or duplicate transaction, please contact us within 3 days for a full refund.
- Service Issues: If there is a service failure or technical issue that prevents you from using the subscription and our support team cannot resolve it, a refund may be considered.
4. Non-Refundable Cases
- Subscription renewals are non-refundable. You must cancel before the renewal date to avoid further charges.
- Partial refunds are not issued for unused portions of a subscription period.
- Refunds will not be granted due to personal preference changes after the refund period has expired.
5. How to Request a Refund
To request a refund, please email us at info@dwarkeshestate.com with the following details:
- Your full name and registered email address
- Order ID or payment reference
- Reason for the refund request
6. Refund Processing
if approved refunds will be credited into your registered bank account within 7-14 working days. Refunds will be credited back to the original payment method. Processing times may vary depending on your bank or payment provider.
7. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be reflected on this page, and continued use of our services after updates signifies acceptance of the revised policy. For further questions, please contact our support team at info@dwarkeshestate.com.